The Hummingbird Homestaff Ltd Terms and Conditions of Business are a legally binding Contract between the Employer or Client, hereinafter to be called the 'Client' and Hummingbird Homestaff hereinafter to be called 'the Agency'.

Interviewing a candidate or the offer of employment to a candidate put forward by Hummingbird Homestaff will be deemed as acceptance of these terms and conditions.


‘The Agency’ means Hummingbird Homestaff Limited (Registered in England and Wales: 08778334) at Registered Address 1 Outer Cottage, Thorncroft Drive, Leatherhead, KT228JD United Kingdom trading as Hummingbird Home Staff.

'Client' shall include any person, parent, member of the family or third Party appointed by such person, parent or member of the family who wishes to employ the Candidate.

'Candidate' shall include any person to whom the agency introduces to the Client as being available for work or hire.

'Services' means the introduction of a Candidate by the Agency to the Client in accordance with this agreement.'Introduction' means the Client interviewing a Candidate in person or by telephone or other means and or receiving from the Agency by email, fax, telephone, post or other means a candidates details, Curriculum Vitae or other personal information.

'Placement' means an agreement between the Client and the Candidate that the Client shall employ or use the services of the Candidate. This agreement may be oral or in writing (whichever is earlier) but will be confirmed in writing.

'Engagement fee' means the fee payable to the Agency, as calculated from its published fee structure, by the Client in respect of any engagement, employment or use of the Candidate by the Client or third party on a Permanent or Temporary basis, whether or not a written contract is subsequently entered into.

The provisions of these Terms and Conditions of Business shall, unless the context otherwise requires, be construed as follows:

  • Obligations and liabilities of the Client comprising more than one person are obligations and liabilities of such persons jointly and severally. Words importing one gender include all other genders. The singular includes the plural and vice versa.
  • Headings to clauses of these Terms and Conditions of Business are there for convenience and do not affect the interpretation or construction of these Terms and Conditions of Business.


  1. Permanent placements - once the Client has had an offer of employment accepted by a Candidate introduced by Hummingbird Homestaff, 100% of the engagement fee will be invoiced. Payment is due strictly within 7 days of the invoice date to qualify for the 8 week free replacement policy.
  2. The 8 week replacement period commences on the Candidates start date.
  3. A surcharge of 15% is added to any unpaid engagement fees not settled in accordance with clause 1 above.
  4. The Agency accepts payment by bank transfer.
  5. The Agency fees are non–refundable.
  6. Temporary placements and maternity placements – payment is due on confirmation of the booking and must be received before the commencement of employment.


  1. All bookings of Candidates introduced by or through the Agency must be made with or through the Agency. If a Candidate is solicited to work for the Client with the intention of bypassing the Agency's engagement fees the Client will be invoiced the applicable fee chargeable by the Agency for the relevant placement.
  2. The Client must immediately notify the Agency when the Client engages a Candidate supplied by the Agency. As a result of such an engagement, the Client agrees to pay the Engagement fee as outlined in these Terms and Conditions of Business.
  3. Should a Candidate fail to commence employment the Agency will use their best endeavours to find a suitable replacement.
  4. Clients wishing to engage, reengage, retain or extend the services of Candidates in any capacity, whether paid or unpaid that were introduced to them by the Agency must re-book through the Agency not directly with the Candidate/Employee. The Agency’s applicable engagement fees will be charged for the period that the Candidate is retained. The payment terms as outlined in clause 1 shall apply.
  5. A PERMANENT booking is deemed satisfactory after 8 weeks and thereafter the replacement policy will no longer apply.
  6. A TEMPORARY booking is deemed satisfactory after 2 days unless the Agency is notified to the contrary within the first 2 days from the start of the Temporary Employment. In the event that the Candidate cancels the booking prior to or during their employment, the Agency will endeavour to find a suitable replacement. If a replacement cannot be found, a refund for the weeks booked but not fulfilled will be provided.
  7. A like for like replacement is conditional and will only apply if the Client has settled the invoice in full as outlined in clause 1 provided that:
    1. The Candidate has left/has given notice to leave the Clients employment within 8 weeks of their employment commencing.
    2. The Client notifies the Agency IN WRITING within 2 days of the termination of employment.
    3. The Client does not change significantly any of the original requirements for the placement. The role and replacement will be based on a like for like requirement.
    4. The Candidate has not terminated his/her employment due to mistreatment, unreasonable conditions, or conditions materially different from those stated when the vacancy was registered with the Agency or as outlined in the contract of employment.
    5. The Client still intends to hire a suitable candidate to fulfil their requirements for childcare.
    6. Neither the Client nor any subsidiary or associated Company of the Client shall engage the Applicant within 24 months from the date of termination of engagement.
  8. Clients retaining the services of an employee beyond the first eight week replacement period, however unsatisfactory, paid or unpaid will receive no replacement or refund.
  9. No replacement service will be applicable if the Client has failed to honour a previously agreed start date, or has prevaricated over the date to such an extent that the Candidate has sought employment elsewhere.
  10. The Client will no longer be eligible for a free replacement after the first Candidate has been replaced.
  11. Should a candidate start the position immediately after the offer has been made an accepted either verbally or in writing the full fee will be due on the first working day. There will be no 7 day invoicing terms.
  12. Should the agreed placement be cancelled at any point by the client before the start date then 80% of the full fee will be due. The Agency and the candidate will need to be notified in writing that the placement is cancelled.
  13. Should the nanny/ housekeeper leave at any point due to the unreasonable behaviour of the family the Agency cannot be held responsible and no free replacement shall be due. This includes if the nanny or housekeeper leaves due to new or additional duties and responsibilities which were not previously mentioned being added to the role and for which the nanny or housekeeper has not been appropriately compensated for.
  14. Should you decline our free replacement service no refund will be due.


  1. These Terms and Conditions of Business between the Agency and the Client are deemed to be accepted by the Client if a Candidate introduced by the Agency is interviewed by the Client or the Candidate commences employment with the Client introduced by the Agency.
  2. Introductions of Candidates are strictly confidential and are not to be passed on by the Client to any other person. The passing on of an introduction to another employer, which results in an engagement of the Candidate, renders the Client liable for full payment of the engagement fee.
  3. It is the obligation of the Client to inform the Agency if a Candidate introduced by the Agency has already been introduced by a third party. If the client fails to notify the Agency, then it will be presumed that the introduction has been made by the Agency and the applicable engagement fee will become payable.
  4. The Client acknowledges that the Agency provides an introductory service only between Clients and Candidates. The Agency does not directly or indirectly employ Candidates. Candidates are introduced to Clients on the basis that they will be employed by the Client unless the Candidate is self-employed. Employees shall be under the supervision, direction and control of the Client.
  5. The Client is responsible for paying the agreed salary net of Income Tax and National Insurance liabilities directly to the Employee (or the bank of their choice) and for arranging all work permits/immigration requirements, health insurance where applicable or other approvals necessary for the Candidate prior to the commencement of employment.
  6. The Client is responsible for paying any liabilities for Income Tax and National Insurance and the completion of any returns required by any Statutory Authority that occur directly or indirectly from the engagement of any Employee introduced by the Agency.
  7. The Agency provides an introductory service only and is not responsible for providing the contract of employment between the Client and Candidate. These are to be arranged directly between the Client and the Candidate. The Agency can provide a specimen contract of employment to be used only as a guide for the Client.
  8. The Agency will endeavour to introduce only reliable Candidates but the Agency cannot under any circumstances accept responsibility or liability whatsoever for the acts and omissions of Candidates introduced or for any loss, expense or damage arising from any reason there from.
  9. No responsibility or liability whatsoever can be accepted by the Agency, its Proprietor, employees, agents or associates for any costs, claims, demands, damages, losses, expenses or liabilities whatsoever and howsoever caused to the Client or their property arising from any introduction or booking affected or attempted by or through the Agency, any warranty and/or representation concerning the history, character, age, capability or suitability of Candidates introduced or booked. Whilst the Agency endeavours to personally interview Candidates and check references, it is the Client’s responsibility to satisfy themselves as to the suitability of the Candidate for engagement.
  10. The Agency is unable to give and does not give and there is not to be taken as implied, any warranty and/or representation that any Employee is or will in fact be available to fulfil a booking made by or through the Agency for their introduction to the Client or that they will in fact be available to fulfil any employment offered by the Client.
  11. The Agency's engagement fee will be payable by the Client in accordance with clause 1 whether the Employee is satisfactory or unsatisfactory.
  12. The Agency reserves the right to change these Terms and Conditions of Business without prior notification.
  13. If any provision of these Terms and Conditions of Business is held by any court or other competent authority to be void or unenforceable in whole or part, the other provisions of these Terms and Condition of Business and the remainder of the affected provisions shall continue to be valid.
  14. These Terms and Conditions of Business shall be governed by and construed in all respects in accordance with the laws of England and the Client agrees to submit to the exclusive jurisdiction of the English courts.
  15. These Terms and Conditions of Business supersede any previous agreements, arrangements, documents or other undertaking either written or oral.
  16. The Agency has a zero tolerance of abuse towards consultants either during the recruitment process, after the person has started the role or after the person has left the position. Any abuse either written or verbal will result in the termination of the relationship between the agency and the client. NO onward service or free replacement will be offered even if it is due. Any abuse deemed threatening towards the consultant or the Agency will be reported to the police.
We have been collating some of our testimonials from our happy clients. It is so important to have good relationships with our lovely families to ensure we understand their needs and wish lists for their households. We make every effort to make sure we get it right by meeting all of our candidates, taking references and speaking to previous employers. Get in touch today and we would be delighted to help you find the perfect home help.
#nanny #nanniesofinstagram #housekeeper #home #parents #homehelp #cleaning #parentlife #toddlers #mumlife #marypoppins #tidyhome #surrey #kent #london #recruitment #reference #testimonial #nannylife #childcare #children #homehelp #hummingbird #homestaff View on instagram
Finding a Nanny or Housekeeper can be a bit of a minefield and it's sometimes hard to know where to start. At Hummingbird Homestaff we pride ourselves on getting to know you, so when we come to finding you your "Mary Poppins" we feel confident it's the perfect match. Our handheld process and excellent customer service will ensure you feel listened to and cared for. Get in touch today and start your search with us
#childcare #nanny #nannyjobs #nanniesofinstagram #parenting #fulltimeparent #workingmum #mumlife #Surrey #kent #london #marypoppins #children #happychildren #parent #nannyrecruitment #housekeeper #homehelp #toddler #mothershelp #afterschoolnanny View on instagram
There are never enough hours in the day - I think most of us can relate to that! There is a solution though! More and more of our clients are turning to us to help find the perfect match for a Part Time nanny in their homes. This will help halve your to do list, decrease your stress, not have to try and be 10 different versions of yourself at once - and most importantly, have time to enjoy your family and quality of life. Get in touch today and find out more about how we can alleviate some stress and give you some time back .
#nanny #childcare #homehelp #nannyadventures #parttimenanny #mumlife #workingmum #parents #children #help #family #nanniesofinstagram #parttime #parenting #toddler #Surrey #kent #londonnannies #surreynannies #marypoppins #homehelp #housekeeper View on instagram
A huge Merry and Sparkling Christmas from all of us at Hummingbird Homestaff. Thank you to all our lovely clients for supporting us this year - we appreciate you all so much and are looking forward to seeing you in the New Year! We wish you all a fabulous Festive Season with love, laughter and happiness. This year hasn't been the easiest and here is wishing 2021 to be a brighter and healthier year for us all! Sprinkles of Sparkle and Love - Kerry and the Hummingbird Homestaff Team
#nannyagency #smallbusiness #supportsmallbusinesses #Surrey #kent #sparklingclean #endoftenancyclean #mrshinchesarmy #cleaninghacks #girlboss #mrshinch #nanniesofinstagram #nannyadventures #childcare #mumlife #children #parents #christmaslove #christmascheer View on instagram
With January just around the corner, our lovely clients thoughts are turning to after school Nannies and home helps. Whether working from home, or back at the office, let Hummingbird Homestaff help you find the perfect match for your gorgeous little ones from collection from school, cooking supper through to helping with homework, getting on top of your washing and housework. Giving you back that precious few hours of help so when you're done - you can actually ENJOY your children!
#nannies #afterschool #childcare #nannymcphee #marypoppins #mrshinch #children #nanniesofinstagram #nannyadventures #nannying #nannylife #workingmum #workingfromhome #parent #nanny #nannyagency #kids #babysitter #nannyjobs #nannydiaries #nannyjob #nannylove #dads #childcaretips #parentconsultant #nannyquestions #mumlife View on instagram
Have you heard? January is the new Spring... when it comes to cleaning. Book now to avoid disappointment - we only have a few slots left! Get your January clean in and start the year decluttered, sparkling clean and organised! Get in touch at
#cleaning #Surrey #kent #mrshinchesarmy #cleaninghacks #tidyhome #cleanhome #cleaningservices #luxuryhomes #highendproperties #endoftenancycleans #endoftenancy #domesticcleaning #domesticgoddess #declutter #springclean #january #freshstart #newyearnewme #tidy #sparklingclean #tidyup #steamclean View on instagram
We love it when we get great testimonials like this! It makes our day! Get in touch for your deep clean today - not many slots left before Christmas!
#cleaning #deepclean #sparklinghome #happyclient #girlboss #thisgirlcan #mrshinch #hinchesarmy #cleaninghacks #surrey #kent #shiny #tidyhome #declutter #cleaningservices #cleaningmotivation #steamcleaning #deepcleaning #cleaningtips #cleanhouse #housecleaning #cleaningcompany #cleaningproducts #homecleaning #cleaninghacks #cleanhome #housekeeping #residentialcleaning View on instagram
It's competition time!! We are giving away a fabulous and sparkling deep clean for your home - yes - for FREE!! It's super simple:
1. Like this post
2. Follow our page on Insta and FaceBook
3. Tag 2 friends in this post
4. Share this post
5. Only one entry per person allowed
6. However - you get a bonus extra entry if you share this post on your story - but don't forget to tag us!!
The competition will close on Tuesday 15th December, the clean must be booked by 31st January 2021. Good luck!!
#competitiontime #houseclean #deepclean #endoftenancyclean #sparklinghome #highendhomes #housekeeping #mrshinch #hinchesarmy #cleaninghacks #competition #cleaning #clean #tidy #declutter #smallbusiness #keepitlocal #cleanhome #dreamhome View on instagram
We know that you love them to the moon and back and more... which is why we understand how hard it is to entrust them to someone else. Hummingbird Homestaff takes pride in ensuring we find you the perfect Nanny that will care just as much as you do! Get in touch with us at and find out more about how we can help you.
#nanny #childcare #Surrey #kent #nannyadventures #nanniesofinstagram #london #londonnannies #tothemoonandback #workingmum #mumlife #surreymummies #perfectmatch #parent #child #housekeeping #housekeeper #hummingbird #surreyhomes View on instagram
Leave the dirty work to us! Get in touch today to give your home a huge sparkle and gleam before you decorate for Christmas. Only a few more days left to benefit from our November discount of 10%! Book today using promo code NOV10!
#deepclean #surrey #kent #hellodorking #endoftenancyclean #getreadyforchristmas #christmasclean #mrshinch #hinchesarmy #hinchhacks #cleaninghacks #clean #tidyhome #declutter #sparklinghome #cleaningtips #happyhome #cleanhome #loveyourhome #steamcleaning #tidy #sparklingclean #homesofinstagram #instaclean View on instagram