Your privacy is important to us

Keeping your personal information safe and secure is of up most importance to Hummingbird Home Staff. Our privacy policy explains exactly what data we collect, how we use it, your rights in relation to your personal information, how to contact us and how to contact the supervisory authorities in the event you have a complaint. We ask that you read this privacy notice carefully.

Who we are

Hummingbird Home Staff are a recruitment agency specialising in the placement of nannies and housekeepers in both long and short terms roles.

The personal information we collect and how do we use it

Information we collect

In the course of providing our nanny or housekeeper services we collect the following kind of personal information when you provide it to us verbally or in writing (including website forms, text messages, letters and emails.):

  • The personal information we collect from you will be needed for the first point of contact as a candidate might include your name, address, telephone number, email address, your National Insurance number, proof of address, identification i.e. copy passport and utility bill and driving licence. During the registration process we will also need to take contact details for referees and other details of previous order to validate your work history.
  • As a client engaging our services we will need a full name and home address, email address and home and mobile telephone numbers. During our consultations with you we will also need to request information specific to your family such as family members , schools, dietary requirements and other information which may be relevant to the engagement of any home help. When you vacancy is advertised we will take the general information collected during our consultation and form an advert using what was discussed. We do not disclose any personal family details or the exact location of the family home.
Collected from our website

Security The Hummingbird Home Staff website uses a secure connection from your browser to our server (indicated by the green padlock icon in your browser address bar) so you can be assured communication between your browser and our website is encrypted and secure.

A cookie is a small file on your hard disc used to store information for the website. Our website uses two forms of cookies:-

Session cookies - these allow the website to link your actions during a browser session.

  • These session cookies expire after a browser session so are not be stored long term.
  • A session cookie is used to remember where to go back to after you have filled in certain forms on the website.
  • Session cookies are used to remember settings you have selected during each browsing session.

Persistent cookies - these are stored on a user's device in between browser sessions which allows the preferences or actions of the user across a site (or in some cases across different websites) to be remembered.

Who we share your personal information with

As a candidate we will only share your information with a family who have a vacancy you have chosen to apply for and we will be in touch to inform you when this occurs as well as follow up with next steps. As a candidate you will be kept updated and fully aware of where you are up to in the process while the vacancy remains open. Further details of what the client may request to see before interview will be discussed with you during the registration process. This could be things like your CRB/DBS, references or driving licence.

As a client as part of the interview and candidate selection process it will be necessary to share your home address and mobile phone number with candidates you have specifically requested to meet at a designated time and date. This information will only be shared once the interview time , date and place has been agreed and confirmed.

If you do not provide your personal information
If you refuse to provide us with certain information when requested, we will not be able to represent you as a client or present you as a candidate.

How long your personal information will be kept 
Your personal information will be retained, usually in computer or manual files, only for as long as necessary to fulfil the purposes for which the information was collected, or as required by law; normally for a minimum of 4 years from the conclusion or closure of your work.

Keeping your personal information secure

Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems.

We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorised way.

We limit access to your personal information to those who have a genuine business need to know use. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Transferring Personal Data outside the European Economic Area (EEA)

We do not transfer your personal data outside the European Economic Area (EEA). Should this be necessary, the same high level of security precautions will be employed to keep your personal information safe.

Your rights

You have the following rights:

Access to your information - You have the right to request a copy of the personal information about you that we hold.

Correcting your information - We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information - You have the right to ask us to delete personal information about you where:

  • You consider that we no longer require the information for the purposes for which it was obtained.
  • We are using that information with your consent and you have withdrawn your consent. See "Withdrawing consent to using your information" below.
  • You have validly objected to our use of your personal information. See "Objecting to how we may use your information" below.
  • Our use of your personal information is contrary to law or our other legal obligations.

Objecting to how we may use your information - You have the right at any time to require us to stop using your personal information as a client or candidate once the role has been filled or our services are no longer required

Restricting how we may use your information - In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where this is no longer a basis for using your personal information but you don't want us to delete the data. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Withdrawing consent using your information - Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given i.e. receipt of newsletters or marketing material.

Please contact us in any of the ways set out in the "contact us" section on the website if you wish to exercise any of these rights.

This privacy notice was published on 24th May 2018.

With the year starting off once again in Lockdown, we are sending lots of Hummingbird hugs to you all. Why not check out our blog on homeschooling and nannying!
#homeschooling #nanniesofinstagram #childcare #onlineschooling #parent #mumlife #teaching #teachingparent #homehelp #housekeeper #lockdownlife #lockdown #mondaymotivation #children #familyunit #nanny #nannyjobs #schooling #onlinelife #recruitment #Surrey #kent #surreyfamilies View on instagram
We have been collating some of our testimonials from our happy clients. It is so important to have good relationships with our lovely families to ensure we understand their needs and wish lists for their households. We make every effort to make sure we get it right by meeting all of our candidates, taking references and speaking to previous employers. Get in touch today and we would be delighted to help you find the perfect home help.
#nanny #nanniesofinstagram #housekeeper #home #parents #homehelp #cleaning #parentlife #toddlers #mumlife #marypoppins #tidyhome #surrey #kent #london #recruitment #reference #testimonial #nannylife #childcare #children #homehelp #hummingbird #homestaff View on instagram
Finding a Nanny or Housekeeper can be a bit of a minefield and it's sometimes hard to know where to start. At Hummingbird Homestaff we pride ourselves on getting to know you, so when we come to finding you your "Mary Poppins" we feel confident it's the perfect match. Our handheld process and excellent customer service will ensure you feel listened to and cared for. Get in touch today and start your search with us
#childcare #nanny #nannyjobs #nanniesofinstagram #parenting #fulltimeparent #workingmum #mumlife #Surrey #kent #london #marypoppins #children #happychildren #parent #nannyrecruitment #housekeeper #homehelp #toddler #mothershelp #afterschoolnanny View on instagram
There are never enough hours in the day - I think most of us can relate to that! There is a solution though! More and more of our clients are turning to us to help find the perfect match for a Part Time nanny in their homes. This will help halve your to do list, decrease your stress, not have to try and be 10 different versions of yourself at once - and most importantly, have time to enjoy your family and quality of life. Get in touch today and find out more about how we can alleviate some stress and give you some time back .
#nanny #childcare #homehelp #nannyadventures #parttimenanny #mumlife #workingmum #parents #children #help #family #nanniesofinstagram #parttime #parenting #toddler #Surrey #kent #londonnannies #surreynannies #marypoppins #homehelp #housekeeper View on instagram
A huge Merry and Sparkling Christmas from all of us at Hummingbird Homestaff. Thank you to all our lovely clients for supporting us this year - we appreciate you all so much and are looking forward to seeing you in the New Year! We wish you all a fabulous Festive Season with love, laughter and happiness. This year hasn't been the easiest and here is wishing 2021 to be a brighter and healthier year for us all! Sprinkles of Sparkle and Love - Kerry and the Hummingbird Homestaff Team
#nannyagency #smallbusiness #supportsmallbusinesses #Surrey #kent #sparklingclean #endoftenancyclean #mrshinchesarmy #cleaninghacks #girlboss #mrshinch #nanniesofinstagram #nannyadventures #childcare #mumlife #children #parents #christmaslove #christmascheer View on instagram
With January just around the corner, our lovely clients thoughts are turning to after school Nannies and home helps. Whether working from home, or back at the office, let Hummingbird Homestaff help you find the perfect match for your gorgeous little ones from collection from school, cooking supper through to helping with homework, getting on top of your washing and housework. Giving you back that precious few hours of help so when you're done - you can actually ENJOY your children!
#nannies #afterschool #childcare #nannymcphee #marypoppins #mrshinch #children #nanniesofinstagram #nannyadventures #nannying #nannylife #workingmum #workingfromhome #parent #nanny #nannyagency #kids #babysitter #nannyjobs #nannydiaries #nannyjob #nannylove #dads #childcaretips #parentconsultant #nannyquestions #mumlife View on instagram
Have you heard? January is the new Spring... when it comes to cleaning. Book now to avoid disappointment - we only have a few slots left! Get your January clean in and start the year decluttered, sparkling clean and organised! Get in touch at
#cleaning #Surrey #kent #mrshinchesarmy #cleaninghacks #tidyhome #cleanhome #cleaningservices #luxuryhomes #highendproperties #endoftenancycleans #endoftenancy #domesticcleaning #domesticgoddess #declutter #springclean #january #freshstart #newyearnewme #tidy #sparklingclean #tidyup #steamclean View on instagram
We love it when we get great testimonials like this! It makes our day! Get in touch for your deep clean today - not many slots left before Christmas!
#cleaning #deepclean #sparklinghome #happyclient #girlboss #thisgirlcan #mrshinch #hinchesarmy #cleaninghacks #surrey #kent #shiny #tidyhome #declutter #cleaningservices #cleaningmotivation #steamcleaning #deepcleaning #cleaningtips #cleanhouse #housecleaning #cleaningcompany #cleaningproducts #homecleaning #cleaninghacks #cleanhome #housekeeping #residentialcleaning View on instagram
It's competition time!! We are giving away a fabulous and sparkling deep clean for your home - yes - for FREE!! It's super simple:
1. Like this post
2. Follow our page on Insta and FaceBook
3. Tag 2 friends in this post
4. Share this post
5. Only one entry per person allowed
6. However - you get a bonus extra entry if you share this post on your story - but don't forget to tag us!!
The competition will close on Tuesday 15th December, the clean must be booked by 31st January 2021. Good luck!!
#competitiontime #houseclean #deepclean #endoftenancyclean #sparklinghome #highendhomes #housekeeping #mrshinch #hinchesarmy #cleaninghacks #competition #cleaning #clean #tidy #declutter #smallbusiness #keepitlocal #cleanhome #dreamhome View on instagram
We know that you love them to the moon and back and more... which is why we understand how hard it is to entrust them to someone else. Hummingbird Homestaff takes pride in ensuring we find you the perfect Nanny that will care just as much as you do! Get in touch with us at and find out more about how we can help you.
#nanny #childcare #Surrey #kent #nannyadventures #nanniesofinstagram #london #londonnannies #tothemoonandback #workingmum #mumlife #surreymummies #perfectmatch #parent #child #housekeeping #housekeeper #hummingbird #surreyhomes View on instagram